At Florist Ilford, we pride ourselves on delivering only the freshest flowers to our valued customers throughout Ilford and the surrounding areas. When you order from us, you can be confident in our Fresh Flowers Guarantee – every bouquet or arrangement is hand-prepared and promptly delivered to ensure maximum vitality and beauty. Our commitment is to bring joy with blooms that last, whether for homes, offices, or special events.
We take every possible precaution to ensure your flowers arrive in excellent condition. However, if your order arrives damaged or compromised, please contact us within 24 hours of receipt. To assist us in resolving the issue promptly, photograph the floral arrangement as it arrived and retain the packaging. Our team will swiftly assess the situation and arrange for a replacement or another suitable solution based on your preference.
Florist Ilford offers a freshness window guarantee; we expect our flowers to remain vibrant for a minimum of five days from the date of delivery, provided they're cared for as advised (regular trimming of stems, refreshing water, and avoidance of drafts or direct heat). If your flowers wilt or deteriorate within this time despite following our care instructions, please let us know promptly. Our team is committed to making things right if our freshness standards are not met.
Your satisfaction is at the heart of our local service. Should your flowers not meet our high standards of quality, you may request a replacement or a refund. For damaged, incorrect, or poor-quality flowers, we offer either a re-delivery of the arrangement or a full refund, depending on your preference. Requests should be made within 48 hours of delivery, accompanied by relevant photographs wherever possible to help us assess your experience.
If you have any concerns or complaints regarding your order or our service, we encourage you to reach out directly to our team. We aim to respond within one working day and will always strive to resolve complaints promptly and fairly. Your feedback helps us improve our products and service for all our valued Ilford customers. Every complaint is carefully reviewed by our customer care team, and we will keep you informed throughout the resolution process.
Florist Ilford is proud to serve the households and businesses of our community with fresh flowers, attentive customer care, and reliable delivery. Our returns, refunds, and complaints policy is designed to reflect our dedication to quality and customer satisfaction. Thank you for choosing a trusted local Ilford florist who stands by every bouquet we deliver.
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