Ilford Flower Delivery – Terms of Service and Customer Agreement

Florist Ilford Online Terms & Conditions

Introduction

Thank you for choosing Florist Ilford for your online flower delivery needs in Ilford and the surrounding areas. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions. These terms are designed to ensure transparency and clarity regarding your purchase and our services. They apply to all customers placing flower and related product orders to be delivered throughout Ilford and neighbouring locales.

1. The Order Process

Florist Ilford offers a convenient online ordering system for same-day and pre-scheduled floral deliveries within Ilford and its adjacent areas. Orders can be placed directly through our secure website. Upon selecting your desired floral arrangements or products, you will be prompted to provide recipient details, delivery addresses, and the preferred delivery date and time slot (subject to availability).

After completing your order, you will receive an automated confirmation email outlining your order details, including product descriptions, delivery information, and a unique order reference number. Please review this confirmation carefully. If you notice any errors, contact us immediately to enable corrections prior to dispatch.

By placing an order, you confirm that all provided information, including recipient name, address, and personal messages, is accurate and complete. Florist Ilford is not responsible for non-delivery or misdelivery resulting from inaccurate or incomplete information supplied during ordering.

2. Product Availability and Substitution

All products displayed on our website are subject to availability. In the event that a particular flower or product becomes unavailable (due to seasonal or stock limitations), Florist Ilford reserves the right to substitute any item with a similar product of equal or greater value and quality, matching the original as closely as possible in style and colour. We strive to maintain design fidelity with your chosen bouquet or arrangement, but natural variation may occur with fresh flowers.

In the unlikely event that a suitable substitution cannot be made, we will contact you as soon as practicable to offer alternatives or a full refund.

3. Delivery Terms

Florist Ilford provides reliable flower delivery across Ilford and neighbouring areas. Specific delivery zones and associated charges (where applicable) will be detailed at checkout. While we strive to honour your chosen delivery date and time, delivery times cannot be guaranteed due to variables such as local traffic, weather, and route congestion. Orders intended for same-day delivery must be placed before our advertised daily cut-off time.

Please ensure someone is available to accept the delivery at the provided address and timeslot. Where delivery cannot be completed due to recipient unavailability, the flowers may be left in a safe place or with a neighbour (if authorised), or a calling card may be left to arrange re-delivery or collection. In exceptional circumstances, redelivery may incur additional charges.

Florist Ilford cannot accept responsibility for delayed or failed deliveries caused by circumstances beyond our reasonable control, including but not limited to adverse weather, force majeure events, or incorrect delivery addresses.

4. Payment Terms

All prices shown on our website are in pounds sterling (GBP) and include applicable VAT at current UK rates. Payment for all orders must be completed in full at the time of ordering. We accept a variety of online payment methods, including major debit and credit cards, subject to availability and security verification.

Once an order has been paid for and confirmed, the amount due is non-transferable. By proceeding with payment, you confirm that you are authorised to use the payment method provided and that funds are available. In the event of payment failure or suspected fraudulent activity, we reserve the right to suspend or cancel the affected order without liability.

5. Cancellations and Amendments

If you wish to cancel or amend an order, you should notify us promptly. Orders may typically be amended or cancelled free of charge if your request is received at least 24 hours before the scheduled delivery. This enables us to adjust the order before dispatch or preparation of the flowers.

Cancellations received after this deadline, particularly for same-day delivery orders or those already dispatched, may not be eligible for a refund and could be subject to charges up to the full order value. Where possible, we will endeavour to resolve amendments or cancellations in your favour, but this cannot be guaranteed once processing has begun.

To amend recipient details, delivery date or product messages, please contact our customer support as soon as possible, quoting your order reference.

6. Returns, Refunds & Complaints

Due to the perishable nature of flowers, returns are only accepted in exceptional circumstances. If you or your recipient are dissatisfied with the delivered products, please contact us within 24 hours of delivery, providing photographic evidence and your order reference. We will review your concerns and, where justified, offer a replacement, partial refund, or other appropriate remedy in line with your statutory rights.

Our commitment is to ensure a satisfactory resolution to all genuine complaints regarding flower freshness, quality, or order discrepancies.

7. Limitation of Liability

Florist Ilford shall not be liable for any indirect or consequential loss or damage resulting from the use or non-availability of our website, products, or delivery service. To the maximum extent permitted by law, our aggregate liability under these Terms & Conditions is limited to the value of the order giving rise to the relevant claim.

Nothing in these terms shall exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be limited or excluded under UK law.

We do not accept liability for issues caused by events outside our reasonable control, including but not limited to strikes, natural disasters, or governmental actions.

8. Personal Data & Privacy

Your personal information is collected, processed, and stored in accordance with our Privacy Policy and relevant UK Data Protection laws. We only use your data where necessary for the fulfilment of your order and to communicate directly with you regarding your purchases or occasional service updates. We do not share your personal data with third parties for marketing purposes without your explicit consent.

9. Intellectual Property Ownership

All content, images, and product designs featured on the Florist Ilford website are the intellectual property of Florist Ilford or our partners. Unauthorised reproduction, copying, or distribution of these materials is prohibited, save for personal, non-commercial use related to your order and flower delivery arrangements.

10. Amendments to Terms & Conditions

Florist Ilford reserves the right to modify these terms and conditions at any time, with or without notice. Updated versions will be available on our website. It is your responsibility to review these terms prior to placing any order. Continued use of our website and services constitutes acceptance of the most recent terms.

11. Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from them or from the use of our website and services, are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising under these terms shall be subject to the exclusive jurisdiction of the English courts. This applies regardless of your means of accessing our site or ordering our products.

12. Application and Contact Details

These Terms & Conditions apply to all customers ordering flower delivery in Ilford and throughout the surrounding neighbourhoods served by Florist Ilford. Should you require clarification on any part of these terms, or wish to make a query or complaint, please contact our customer support using the contact options provided on our website. We are committed to resolving any issues promptly and professionally.

13. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Florist Ilford regarding your online flower delivery order and supersede any previous arrangements or understandings. No other terms, conditions, representations or warranties will apply unless provided in writing by us.

Thank you for choosing Florist Ilford for your flower delivery needs in Ilford and its surrounding communities. Your satisfaction is our priority.